By your side for every delivery
In addition to being there when you need them, our customer service team ensures that your deliveries run smoothly by tracking them in real time. Don't worry, we'll take care of everything!
Providing you with the best possible support
Service based in Nantes, France
Customer satisfaction on Google
Our average response time is less than 2 minutes
Monday to Saturday, 8:30 a.m. to 8:30 p.m. Special opening times on public holidays.
A dedicated customer service for professionals
To guarantee you the best possible service, we provide you with a dedicated phone line to answer all your queries. So you can be sure to contact us quickly to get the help you need.
Based in Nantes, France, our customer service team is made up of 20 people. The team is available 6 days a week, Monday to Saturday, from 8:30 am to 8:30 pm. And because we know that public holidays are key moments for you, we're also available on these special days, with specially adapted opening hours. Always close to you!
A real-time tracking of your deliveries
In addition to being available when you need them, our customer service team keeps track of your deliveries in real time. This way, we make sure that each delivery is handled by an individual deliverer, and that your customers receive their orders on time.
How do we do it? Using our in-house tool, advisors can see all current and future deliveries. Our customer service team can then efficiently track and monitor deliveries to ensure that everything runs smoothly, to your satisfaction and that of your customers.
3 ways to get in touch with us
Accessible from the website or professional interface
Thanks to our dedicated line for professionals
They chose us as their delivery service provider
We're at the heart of operational delivery tracking
"Our role is to ensure that deliveries run smoothly. Both by tracking each one on our interface, but above all, by responding as quickly and qualitatively as possible to questions from partners, deliverers and customers. We're at the heart of operational monitoring of deliveries. And beyond that, it's important for us to reassure and support our partners, right from their first delivery. All in good fun!"
Valentine, Customer Service Team Leader - Process & Tools
Support service for our deliverers
In addition to being on hand to answer your questions and monitor deliveries, our customer service team is also available to support deliverers. Whether before, during or after a delivery, our customer service team is on hand to answer any questions you may have, so that deliveries run as smoothly as possible.
So, shall we come along with you?
Contact our teams to discuss your delivery requirements.